If it didn’t work for you, we’ll refund it.

The policy

• Within 14 days of a charge, ask and we refund it. You do not need to justify it.
• Charged by mistake? A duplicate, a subscription you thought you had cancelled, a card you did not recognise — tell us and we refund it, whenever it happened.
• It genuinely did not work on your device? Refunded. If the product could not do what the page said it would, that is our problem, not yours.

How to ask

Email us from the address on your account and say which charge you mean. You do not need a form, a ticket number or a reason.

Refunds go back to the original payment method. Card refunds typically appear within a few business days, depending on your bank — that part is out of our hands.

Two honest exceptions

• Completed human translations. When you order a translation from a professional linguist, a real person does real work. Once it is delivered we cannot un-do that, so it is not refundable simply because you changed your mind. If the work is genuinely poor, tell us — there is a revision and dispute process, and we will make it right.
• Crypto payments. We can refund these, but the amount you receive depends on the exchange rate at the time of the refund and on network fees we do not control. We will tell you the figure before we send it.

Cancelling is not the same as a refund

Cancelling stops the next charge and leaves the period you already paid for intact — you keep the licensed features until it ends. If you want the last charge back as well, say so and we will treat it as a refund request.

Contact

Email aradsoft.ca@gmail.com from the address on your account, and say which charge you mean.

We aim to answer within two business days. If you have not heard back in five, send it again — a message that went missing should not cost you a refund.