Something not working? Let’s fix it.

Open /translate and install the language pack — it is a one-time download of about 1.2–1.5 GB (the exact size for your device is shown on the install button) that then works offline forever. Until a pack is installed, this browser has nothing to translate with, and the only alternative is sending your text to our server, which we will not do without asking you first.

It resumes. Reload the page and press Install again — already-downloaded pieces are kept, so it picks up where it stopped rather than starting over. It needs about 1.6 GB of free space during install.

Machine translation is imperfect, and it can be wrong in ways that read perfectly. Traxlate checks its own output and warns when it is unsure, but for anything where being wrong is expensive — legal, medical, safety, official filings — use human translation instead. That is exactly what it is for.

Payments confirm through our payment provider, which occasionally takes a minute. Reload /account/billing — your payment appears there as soon as it lands. If it has been more than a few minutes, email us with the date and amount and we will fix it.

One subscription covers one device. If you have moved to a new machine, deactivate the old device on /account/billing and activate the new one. If you want both at once, that is a second subscription.

Check spam first — our mail currently sends from xonvert.com, which some filters treat as unfamiliar. Password reset links expire after 30 minutes and only work once; if yours has expired, just request another. If nothing arrives at all, email us directly and we will sort it out by hand.

Within 14 days we refund without asking why. See the refund policy for the two honest exceptions (completed human translations, and crypto rate differences).

Email us and we will close the account. It is a short list: almost nothing you translate ever reaches us, so there is little to delete beyond your account record and any encrypted sync blobs.